The presentation is not shown when I plug the HDMI cable in, or USB. : Customer Success Management Desk

The presentation is not shown when I plug the HDMI cable in, or USB.

Modified on: Fri, 2022, Sep 2 10:08

If the HDMI cable, or USB for video, is plugged in but no image is displayed, please check the following:

Make sure the computer is sending an image. Windows: Press WIN-P and verify the settings.

Check image resolution of the sending computer. Try to set it to 1920x1080.

If USB is used, verify the correct drivers are installed. This usually means DisplayLink drivers.'

Finally, restart the teams system by selecting three dots ... (more) and then Restart Device

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