Symptoms

  1. Yealink RoomPanel is shown as offline in ProPortal even if it is online
  2. Started but screen is black and doesn't wake up when touched


Solution


  • Get the IP-adress for the Panel (from ProPortal or Panel)
    From Pro-Portal: Click the Panel > Find IP from Device info
    From Panel: Settings (gear in bottom right corner) > Device Settings > About


  • Use a confference room by remoting into it (room needs to be on same network as panel).
    In Teams press More > Settings > Windows Settings
    (Pwd is usually C******5 or standard sfb)



  • Navigate to the panel via Edge (enter https://ip-address)
    Press Advanced in the left bottom corner and then press the link "Continue to IP-address (unsafe)"


  • Login to the panel
    Username: admin
    Pwd: C******5 or 0000


  • Navigate to System > Update > Select file > Find the FW you downloaded > Press Update > Wait until the firmware has been processed


  • The panel will now update. Wait approximately 10 minutes and then navigate to the IP-address again and check that FW has been updated properly.


  • Log out from NUC


DONE