Customer Success Management Desk

The MTR logs can take up a lot of space in the HDD. If the directoty C:\Users\Public is very large, the logs are probably the culprit. For Yealink, ...

The microphone in a MVC500 or MVC800 doesn't work, often the LED is orange/yellow. This could be bcause a microphone with a newer firmware is connecte...

If the audio device is missing in the Teams settings, first try and power cycle the device. The devices to power cycle are as follows. Yealink sys...

If the display shows Appspace, use the instructions in this link. How to disconnect from Appspace 

Perform a power drain on the Tap. To do so, please perform the following steps:   1.    On the Tap, remove the bottom cover and unplug the power cable (...

For RoomCast systems, if the connected PC loses internet when the WPP20 is connected, the settings below must be applied to the room cast. Connect to ...

The front of room displayis black, shows no image or has black bars on the side (similar to wrong aspect ratio) Make sure the display is turned on a...

Check cables and connections Check monitor firmware Sharp/NEC firmware and instructions can be found here: https://www.sharp-nec-displays.com/dl/en/dp_...

Symptoms Yealink RoomPanel is shown as offline in ProPortal even if it is online Started but screen is black and doesn't wake up when touched ...