Customer Success Management Desk

See https://prosupport.logi.com/hc/en-gb/articles/1500012250341 for details In some configurations of PC-based video conferencing systems with ...

If the audio for a Rally Bar or Rally Mini does not work, do the following: Check the settings BYOD: The settings on the laptop are found in the t...

If the screen doesn't show any image, please verify the following: For MTR systems only: Make sure the MTR control panel shows the user interfac...

A lagging presentation or video stream can be due to 4K monitors being used. The best resolution is to insert 1920x1080 EDID emulator in the monitor. ...

If the MTR touchscreen is completely black and displays no image, but it has power. This is usually a display driver problem. Enter the admin settings...

If the UVC40 is not recognized as an USB device in the RoomConnect app, the device need to be reset to recovery mode and the newest firmware manually update...

The participants video stream are not showing on the front screen. This problem may not be in the hardware or system settings. Note: This is expected ...

Please check the following: Microphone The michrophone sometimes presents itself for the device as 2 different microphones.  Microphone...

Enter the Admin side and open the command prompt Type "C:\Program Files (x86)\Logitech\LogiSync\sync-agent\logisync-diagnostic-report.cmd" and...

First actions If the Teams room system does not log in, check the following: Make sure the user credentials are correct: Open a web browser in incogn...